Article 25. Internal Rules and Regulations

1. Hotel establishments must have internal rules and regulations setting out mandatory provisions for guests during their stay. These rules may not contravene the provisions of Law 13/2011 of 23 December, nor those set out in this Chapter.
2. The internal rules and regulations shall always be available to guests and must be displayed, at least in Spanish and English, in a visible and easily accessible place within the establishment. This regulation must also be published on the establishment’s own website, if one exists.
3. The operating companies of hotel establishments may request the assistance of the Security Forces and Corps to remove from the premises any persons who:
   • Fail to comply with the internal rules and regulations,
   • Fail to observe the usual rules of social coexistence, or
   • Attempt to access or remain on the premises for purposes other than the normal use of the service, in accordance with the provisions of Article 36.4 of Law 13/2011 of 23 December.
4. The internal rules and regulations shall specify, at a minimum:
   1. Conditions of admission.
   2. Rules of coexistence and operation.
   3. Information on the administrative organization and the person responsible to whom guests may address any matters relating to the operation of the establishment.
   4. A list of complementary services provided by companies other than the operating entity, including identification of the companies responsible for providing such services.
   5. Information for guests regarding facilities or services that may involve any risk, as well as the safety measures adopted in this respect.
   6. Admission of animals and the conditions for such admission.
   7. In general, all circumstances that allow and facilitate the proper use and enjoyment of the facilities, equipment, and services.